In-stock items typically ship within 2-5 business days. During busy periods processing may be slightly longer.
Pre-order items will ship once received and processed. Orders containing both in-stock and pre-order items may be held until all items are ready unless otherwise arranged.
All orders are shipped via trusted carriers with tracking included.
We are not responsible for delays caused by shipping carriers, weather, or external factors once the package has left our facility.
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
If tracking shows delivered but you did not receive it, check with neighbors and your local carrier. Contact us and we will assist, but we are not responsible for packages marked as delivered.
International checkout requires prior approval. Contact kanes.observation@gmail.com before placing an international order. Packages delivered to forwarding services are the customer's responsibility after delivery to the provided address.
Pre-approval requires full legal name, billing country, purpose of purchase, U.S. shipping address, and payment method confirmation. Orders must ship to a verifiable forwarding company. We reserve the right to cancel high-risk orders and a 6% restocking fee applies to cancellations due to non-compliance.